Frequently Asked Questions

All our sea glass, shells, pebbles and driftwood are genuine, hand collected on New England Ocean shores.

Yes, we will periodically discount prices or issue coupons.

Most orders ship within 1-2 days. When your order ships, you will receive an email with tracking information.

Yes, we will provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped.

Thank You for shopping at Princess Beach Gems, our Returns and Refunds Policy is:

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of purchase. All returned items must be in new and unused condition, with all original tags and labels.

RETURN PROCESS

To return an item, place the item in its original packaging, and mail your return to the following address:

Princess Beach Gems

10 Sunset Drive

Leicester, MA 01524

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving and inspecting the condition of your item, we will process your return. Please allow at least 1-3 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or return.

QUESTIONS

If you have any questions concerning our return policy, please contct us at:

info@princessbeachgems.comAdd an answer to this item.